Material difference from the approved proof
If the physical piece materially differs from the approved proof, we review the order for a free remake. If a reasonable remake cannot resolve the issue, a refund may be considered.
REMAKE & DAMAGE
Remake & damage policy
The approved 3D proof is the reference point for production quality.
Transit damage
Report transit damage within 48 hours of delivery with clear photos of the product and outer packaging. An unboxing video is helpful but not mandatory.
Subjective preference
A remake or refund is not offered solely because the customer changes their mind or dislikes an approved design when the delivered piece materially matches that proof and has no defect or transit damage.
Post-approval design changes
A remake is not a way to request a different pose, outfit, accessory or design after the approved version has entered production.
Refunds
Refunds for qualifying remake or damage cases, and cancellation before design work begins, are described on the Refund Policy page.